For an equitable and just Financial Service industry








Case File: 120514-001

Insurance: Universal Life

Subject
Investigation revealed that insurers knowingly and intentionally made gross misrepresentations or fraudulent misrepresentations through the use of misleading or fraudulent marketing with the objective of promoting the sale of Universal Life products

Severity
Extremely High

Special Interest
(1) Universal Life sold by Transamerica and National Life/Industrial Alliance from 1995 to 2005
(2) All Universal Life sold by any companies

Registration
Still open. Register your complaint into our National Database

Legal Representative
To be named

Case File: 010614-002

Insurance: Service

Subject
Investigation revealed that insurers knowingly and intentionally prevented consumers from obtaining service from a licensed advisor in order to increase their lapse rates

Severity
Extremely High

Special Interest
(1) Manulife orphan clients
(2) Great West Life orphan clients
(3) Any clients owning an insurance policy who has not seen an advisor in more than 5 years

Registration
Still open. Register your complaint into our National Database

Legal Representative
To be named

01

DefendReactions

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Defend consumers by recovering consumer losses created by unethical or fraudulent commercial practices

02

ProtectActions

Protect consumers through the investigation of unethical and fraudulent commercial practices


03

ChangeInfluence

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Change the financial industry through the use of information and by educating consumer to influence the financial industry in adopting ethical and lawful practices.